FAQ — Parking Management Services of America

Question 1

What is Parking Management Services of America (PMSA)?

Accepted Answer

PMSA is a full-service parking management company founded in 2001 by Eric Vargas. We provide professional valet parking, lot attendant staffing, traffic control, and parking consulting services across Los Angeles and Orange County. With over 200 trained employees and 50+ active locations, we serve hotels, restaurants, medical centers, residential properties, corporate campuses, and special events.

Question 2

How long has PMSA been in business?

Accepted Answer

PMSA was founded in 2001, giving us over 25 years of hands-on parking management experience in the Los Angeles market. Our longevity reflects our commitment to operational excellence, client retention, and continuous improvement.

Question 3

Is PMSA licensed and insured?

Accepted Answer

Yes. PMSA is fully licensed and insured. We carry comprehensive general liability and garage keepers insurance to protect our clients and their guests. Our coverage and compliance documentation is available upon request.

Question 4

Has PMSA received any industry recognition?

Accepted Answer

Yes. PMSA has been recognized by the National Parking Association (NPA) for excellence in parking management. Founder Eric Vargas is also an active member of the NPA and brings that network of industry knowledge directly to our clients.

Question 5

What types of venues does PMSA serve?

Accepted Answer

We serve a wide range of venues including hotels and hospitality properties, restaurants and dining establishments, medical centers and hospitals, residential communities, corporate office buildings, and special events of all sizes. Our teams are trained to match the service standards of each environment.

Question 6

Do you provide valet parking services?

Accepted Answer

Yes. Valet parking is one of our core services. Our uniformed valet attendants are trained to deliver a professional, courteous guest experience from arrival to departure. We manage valet operations for hotels, restaurants, medical facilities, events, and residential properties.

Question 7

Do you offer parking lot attendant staffing?

Accepted Answer

Yes. In addition to valet, we provide trained parking lot attendants for self-parking facilities, garages, and surface lots. Our attendants manage traffic flow, enforce parking policies, assist guests, and maintain a safe and orderly environment.

Question 8

Can PMSA handle large-scale special events?

Accepted Answer

Absolutely. We have extensive experience staffing parking operations for high-volume special events including galas, concerts, sporting events, corporate functions, and private celebrations. We scale our workforce to match event size and can coordinate valet, self-parking, and traffic control simultaneously.

Question 9

Do you offer parking consulting services?

Accepted Answer

Yes. Through our consulting division, The Parking Group, we provide strategic parking consulting to property owners, municipalities, developers, and hospitality brands. Services include operations assessments, revenue optimization, technology integration, enforcement strategy, and municipal parking planning. Our consulting clients include entertainment venues, corporate campuses, and cities across Los Angeles County.

Question 10

Where does PMSA operate?

Accepted Answer

PMSA primarily serves Los Angeles and Orange County, California. Our active locations span a broad range of neighborhoods and cities across both counties, including the greater LA metro area, the San Fernando Valley, the Westside, and communities throughout Orange County.

Question 11

Can PMSA service locations outside of LA and Orange County?

Accepted Answer

Our primary service area is Los Angeles and Orange County. For inquiries about locations outside this area, please contact us directly and we will do our best to accommodate your needs or recommend a qualified partner.

Question 12

What should I do if my vehicle was damaged while in PMSA's care?

Accepted Answer

If you believe your vehicle sustained damage while under PMSA's care, please file a claim as soon as possible through our Claims page. You will need to provide your contact information, vehicle details, incident date and location, and a description of the damage. Supporting documentation such as photos and repair estimates will help expedite your claim.

Question 13

How long does it take to process a claim?

Accepted Answer

PMSA aims to respond to all submitted claims within 2 to 5 business days. Response time may vary depending on the complexity of the claim and the documentation provided. We take every claim seriously and are committed to a fair and timely resolution.

Question 14

Is pre-existing damage covered?

Accepted Answer

PMSA is not responsible for pre-existing damage that was present on a vehicle prior to it being placed in our care. Our attendants conduct a visual inspection at the time of vehicle intake. We encourage guests to note any pre-existing damage at drop-off.

Question 15

What about personal property left in a vehicle?

Accepted Answer

PMSA is not responsible for personal property left inside vehicles. We strongly advise guests to remove all valuables from their vehicle prior to valet service. This includes electronics, bags, documents, and any other personal items.

Question 16

Is PMSA hiring?

Accepted Answer

PMSA regularly hires qualified parking attendants, valet drivers, traffic control staff, and supervisors across our Los Angeles and Orange County locations. We look for candidates who are professional, customer-focused, and hold a valid California driver's license with a clean driving record.

Question 17

How do I apply for a job at PMSA?

Accepted Answer

You can apply through our Employment page or contact us directly. We review all applications and reach out to qualified candidates for interviews. PMSA is an equal opportunity employer committed to building a diverse and professional team.

Question 18

How do I get a quote for parking management services?

Accepted Answer

Contact us through our website, by phone at 1-800-552-7275 or 818-546-8586, or by submitting a request through our Contact page. We will gather information about your venue, event, or property and provide a customized proposal.

Question 19

What information should I have ready when contacting PMSA?

Accepted Answer

It helps to have your venue type, location, estimated guest or vehicle volume, service dates or schedule, and any specific requirements ready when you reach out. The more detail you can provide, the faster we can put together an accurate proposal.

Question 20

Does PMSA provide uniforms for its staff?

Accepted Answer

Yes. All PMSA staff are provided with professional uniforms appropriate to the venue and service type. Our attendants are trained to present a polished, guest-ready appearance that reflects the standards of your property.

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